Diagnose, quote, fix — with no surprises.

Transparent pricing.
Confirmed before any work starts.

from £150 call-out covers the first hour. £110/hr for additional time — in 15-minute increments.

Call-out fee
£150
Collected at booking — covers the engineer's travel and diagnosis
Labour
£110/hr
First hour billed on arrival, then 15-min billing increments
Materials
Quoted
Engineer quotes you after diagnosis. You approve before work starts.
Typical job cost
£150–£370
Most jobs resolved in 1–2 hours. All prices shown are estimates — final cost confirmed before work starts.
Call-out included
Pre-job quote — you approve
Full refund if we can't fix it

Services & typical costs

Book a job
Plumbing
5 services
from £150 call-out · £110/hr after
Leaking tap
Dripping kitchen or bathroom tap, repaired or washer replaced
~£150 (1hr)
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Toilet repair
Cistern fill valve, flush mechanism, or seat replacement
~£205 (1.5hr)
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Blocked drain
Clear blocked sink, shower, or basin drain — rods or snake
~£150 (1hr)
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Burst pipe
Emergency pipe repair — stopcock isolation and re-jointing
~£370+ (3hr+)
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Radiator repair
Leaking radiator valve or power-bleed to restore heat
~£205 (1.5hr)
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Electrical
4 services
from £150 call-out · £110/hr after
Socket replacement
Replace a single or double socket with new faceplate and wiring check
~£150 (1hr)
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Light fitting
Install or replace a standard ceiling light, pendant or downlight
~£150 (1hr)
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Fuse board issue
Diagnose tripping fuse board, replace faulty MCB or RCD
~£260 (2hr)
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Rewiring
Full or partial property rewiring — site survey required
Requires survey
Get quote
Gas & Heating
4 services
from £150 call-out · £110/hr after
Boiler repair
Gas Safe diagnosis and repair — common fault parts included
~£260 (2hr)
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Boiler service
Annual service and safety check — Gas Safe certificate issued
~£150 (1hr)
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Thermostat replacement
Replace or upgrade room or smart thermostat (Nest, Hive-compatible)
~£150 (1hr)
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Radiator flush
Power-flush to remove sludge from radiators and pipework
~£260 (2hr)
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General Maintenance
3 services
from £150 call-out · £110/hr after
Door lock change
Replace or upgrade a standard mortice or cylinder door lock
~£150 (1hr)
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Window repair
Repair sticking, damaged, or draughty window — hinges, handles, seals
~£205 (1.5hr)
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Tiling repair
Patch or re-fix cracked, loose or missing wall or floor tiles
~£150 (1hr)
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Roofing
3 services
from £150 call-out · £110/hr after
Leak repair
Patch or seal damaged roof section — minor leaks only
~£370 (3hr)
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Gutter cleaning
Clear and flush gutters and downpipes — prevent water damage
~£150 (1hr)
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Tile replacement
Replace up to 3 missing or cracked roof tiles
~£205 (1.5hr)
Book now
How pricing works
1

Book & pay call-out

Pay the from £150 call-out fee upfront at booking. This secures your slot and covers travel.

2

Engineer diagnoses

Engineer arrives, diagnoses the problem, and confirms the estimated time and price. If additional work is needed beyond the estimate, you approve it first.

3

Approve & we fix it

You approve the quote. Engineer completes the work. You rate the job.

🤖

How we calculate your quote

Your initial quote is generated automatically by an AI system. When you describe your job, attach photos, and enter your postcode, our system analyses this information to estimate the scope of work and provide a price indication. This uses a combination of rule-based logic and, where available, computer vision (Gemini) to classify the fault type, trade required, and estimated time on site.

Under GDPR Article 22, you have the right not to be subject to a decision based solely on automated processing that significantly affects you. While our AI-generated quote is an estimate only — the engineer confirms the final price on site before any work begins — you can request a human review of any quote before confirming your booking.

Request a human review: Email support@fixmate.today before confirming your booking. A human dispatcher will review and re-quote within 2 hours. Your booking will be paused until you confirm.

See our Privacy Policy for more on automated decision-making and your GDPR rights.

Frequently asked questions
If FixMate cannot resolve the issue — because it's outside our service scope, requires a specialist we don't cover, or is a structural/landlord issue not covered in our terms — the call-out fee is fully refunded. See our refund policy.
If our engineer correctly diagnoses the problem and provides a fair quote, but you choose not to proceed, the call-out fee is non-refundable — it covers the engineer's time and travel to your property.
Labour is calculated from the engineer's clock-in and clock-out times, billed in 15-minute increments (e.g. 1 hour 15 min = £125). You'll see a full itemised breakdown after the job.
After diagnosing the issue, the engineer will quote for any materials needed. You approve the materials cost before any work begins. Parts are charged at cost plus a small margin.
You pay the from £150 call-out fee at booking. Labour is charged after the job, based on time on site. Materials are added if applicable. All charges are shown clearly before work starts.
Contact us at support@fixmate.today with your job reference. If the work was not completed to a satisfactory standard, labour charges are fully refundable. Admin can issue partial or full call-out refunds at their discretion.
🔒 Your payment is protected — full refund if the job isn't completed · ✓ Background-checked, insured engineers · 🛡 90-day workmanship warranty on all work
Covering all of London within the M25  ·  Check your postcode