Last updated: June 2026
This agreement sets out the terms under which you ("you", "your", "the Contractor") provide property maintenance services through the FixMate platform.
You are engaged by FixMate as an independent contractor, not as an employee or worker. You are responsible for your own tax and National Insurance contributions. You are not entitled to employee benefits (holiday pay, sick pay, pension contributions) from FixMate. FixMate does not operate under IR35 in the standard engagement model described below — you are responsible for determining your own IR35 status for each assignment.
You agree to provide property maintenance services (the "Services") — including but not limited to plumbing, electrical, gas and heating, cleaning, and handyman work — to FixMate customers in accordance with:
You are not required to accept any job. However, once you accept a job, you are committed to completing it within the agreed timeframe.
FixMate sets the price charged to the customer at booking. Your payout is calculated from the call-out + labour model: first hour at your tier rate, subsequent time billed in 15-minute increments. FixMate retains its platform margin from the customer price — your payout is calculated independently and shown in the engineer portal. Payments are made via Stripe Connect within 14 days of job completion.
You are not permitted to charge the customer any additional amount beyond the price agreed at booking, unless you first obtain FixMate's written approval for scope changes. Any such approved additional charges are passed through at cost to the customer, with no additional margin retained by you beyond the standard job rate.
FixMate reserves the right to adjust its platform fee with 30 days' written notice.
You represent and warrant that:
FixMate monitors quality through customer ratings. Repeated ratings below 3.5 stars may result in suspension or removal from the platform, at FixMate's discretion.
When a job is offered to you, you must respond within 30 minutes. Failure to respond within this window may result in the job being re-offered to another contractor. Once you have accepted a job, you must attend the customer's location within the confirmed time window.
You must maintain, at minimum, the following insurance coverage throughout your engagement with FixMate:
| Insurance type | Minimum coverage |
|---|---|
| Public Liability | £1,000,000 per occurrence |
| Products/Completed Operations Liability | £1,000,000 per occurrence |
| Employers' Liability (if you employ others) | £5,000,000 |
You must provide evidence of current insurance on request. FixMate may request renewed evidence annually. If you fail to provide proof of insurance, your access to the platform may be suspended until compliant.
You will be paid via Stripe Connect within 14 days of job completion. Payments are processed automatically through your connected Stripe account once a job is marked as complete and verified by FixMate. You must complete Stripe Connect onboarding in the engineer portal before payments can be issued.
If you are VAT registered, you must notify FixMate by updating your profile in the engineer portal and include your VAT number. FixMate will reflect VAT on the payment breakdown accordingly.
If a payment cannot be processed due to incomplete or invalid Stripe Connect details, FixMate will notify you via email. Payments will be held until your Stripe Connect account is verified and active. FixMate is not liable for delays caused by incomplete onboarding.
You are responsible for all tax and National Insurance obligations arising from payments received from FixMate. If you are VAT registered, you must notify FixMate and include your VAT number on all invoices.
For IR35 purposes: the parties intend that this engagement is one of self-employment. You are responsible for determining the IR35 status of each individual assignment and must notify FixMate in writing if you believe an assignment should be treated as falling within IR35. FixMate will not make uplifted payments in respect of any assignment without prior written agreement.
You agree to indemnify and hold FixMate harmless from any claims, losses, damages, or expenses (including reasonable legal costs) arising from:
FixMate retains all rights in its brand, platform, software, and any content it creates. You may not use FixMate's brand or materials for any purpose beyond performing Services without prior written consent.
Either party may terminate this agreement at any time without cause by giving 7 days' written notice. FixMate may terminate immediately and without notice if you:
Upon termination, FixMate will pay any amounts legitimately due for Services already completed.
You must keep confidential all customer information (addresses, contact details, job specifics) and not use it for any purpose beyond completing the relevant job. You must delete or securely destroy any customer data once the job is complete.
This agreement is governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For a period of 12 months following completion of any job introduced by FixMate, the Contractor agrees not to directly solicit or accept payment from the Customer for the same or related services, except through the FixMate platform. This restriction applies to any customer the Contractor was introduced to through FixMate, whether via the website, app, or any communication facilitated by the platform.
Breach of this clause constitutes grounds for immediate termination. FixMate reserves the right to claim damages for any commission or platform fees lost due to circumvention, calculated as if the job had been processed through the platform for the full 12-month period.
The Contractor acknowledges that, in performing Services, they may receive access to personal data of FixMate customers (including names, addresses, phone numbers, and property access details). The Contractor agrees to:
FixMate will process any reported data breach in accordance with its obligations as data controller. Contractors found to have mishandled customer data in violation of this clause may face immediate termination and potential regulatory referral.
The Contractor agrees to comply with all relevant UK health and safety legislation applicable to the Services performed, including but not limited to:
The Contractor is responsible for their own health and safety compliance whilst on-site at customer locations. This includes conducting appropriate risk assessments before commencing work, using suitable personal protective equipment (PPE), and ensuring safe working practices are followed at all times.
FixMate shall not be liable for any health and safety breach, injury, or regulatory violation arising from the Contractor's on-site activities. The Contractor indemnifies FixMate against any claims, fines, or regulatory action resulting from the Contractor's failure to comply with applicable health and safety law.
The Contractor must maintain the following minimum insurance coverage throughout their engagement:
| Insurance type | Minimum coverage |
|---|---|
| Public Liability | £1,000,000 per occurrence |
| Products/Completed Operations Liability | £1,000,000 per occurrence |
| Employers' Liability (if you employ others) | £5,000,000 |
To join FixMate as a contractor, you must read and agree to this agreement. Enter your FixMate tradesman ID below and click "I Agree" to confirm.
Your tradesman ID is shown in your FixMate dashboard (the numeric ID in your account settings). If you don't have one, contact us to apply.
Thank you! Your agreement is on record. FixMate may now offer you jobs. You'll receive an email confirmation shortly.